A direct relationship
You deal with us on the specification, the quote and every change — not a checkout flow. Questions get a person who knows your account.
Managed & support
Handled by people, not a checkout
An enterprise relationship should not run through a self-serve cart. From the first quote to every change afterwards, you work with us directly — a real point of contact, support on record, and an account shaped around how your business actually runs and pays for infrastructure.
- Direct account
- Setup & migration
- Support on record
- Yearly billing
What it means
What "managed and supported" means here
Help getting set up
We provision the hardware to your specification, install your operating system, and help you get connected and migrated across.
Support on record
Support runs 24 hours a day, 7 days a week through console tickets and email, so every request is logged and reaches the people who run the servers.
Backed by the SLA
Your build carries the 100% uptime SLA, with service credits if the server or network we control falls short.
How it works
How the relationship works
- You keep control of the server. You have full Administrator or root access; you run your own operating system and software. We make sure the hardware, network and power underneath are right and stay right.
- Changes are handled by people. Need more capacity, another server or a different location? Tell us and we quote and build it — no fighting with a self-serve panel for an enterprise change.
- Billing that suits a business. Enterprise builds are billed on a yearly term, with a single point of contact for invoicing and renewals through [email protected].
Scope
What we look after, and what stays yours
We are responsible for the hardware, the network and the power your server runs on, and we help you get set up and stay supported. You remain responsible for your operating system, your applications and your data. If you want a specific scope of management beyond this, tell us in your quote request and we will set out what we can take on in your agreement.
Managed & support FAQ
Is enterprise hosting fully managed?
We manage the hardware, network and power, provision your build, install the operating system and support you through tickets and email. You keep full control of your operating system, software and data. If you need a wider scope of management, tell us and we will set out what we can take on in your agreement.
Who do I contact for support?
Support runs through console tickets and email so every request is on record, and enterprise sales and account questions go to [email protected]. You deal with people who know your account, not a general queue.
How is an enterprise account billed?
Enterprise builds are billed on a yearly term, with a single point of contact for quotes, invoices and renewals. We handle changes and new servers by quote rather than self-serve.
Can you help migrate my servers to RyzenRDP?
Yes. We help you get set up on the new hardware and connected across. Tell us what you are moving from in your quote request so we can plan the move with you.
Talk to a person about your build
Tell us what you need and who should be your point of contact, and we will take it from there.