Support
Contact RyzenRDP
Open a support ticket for sales questions or technical help, 24/7, or email us. Tickets are the fastest route: they reach the people who run the servers.
How to reach us
Two channels, both answered 24 hours a day, 7 days a week: a ticket in the console, or email. There is no form on this site and no chat widget, so nothing loads from another company.
Fastest answer · 24/7
Open a support ticket
Use the ticket form in the console for sales questions and technical help. You do not need an account: enter your name and email address and we reply by email. Every ticket keeps the whole conversation in one place.
Already a customer? Sign in to the console first, so the ticket is linked to your servers.
[email protected]
Write to us for anything, including billing, privacy requests and abuse reports. Send one email per issue and include the email address of your account.
Open a support ticket in your console
Open a support ticket for anything: a question before you order, a technical problem, billing or an abuse report. Already a customer? Sign in to the console first, so the ticket is linked to your account and your servers, and every reply stays in one place.
Write to [email protected]. Please send one email per issue and include the email address of your account. Privacy requests and abuse reports can go to the same address, with "Privacy" or "Abuse" in the subject.
Before you contact us: details that speed things up
- The server's IP address, or the order or invoice number.
- What you expected to happen and what happened instead, with the exact error message.
- When it started, and whether you changed anything just before.
- For connection problems: where you are connecting from, and whether other networks work.
Never send your password; we will never ask for it.
Company details
RyzenRDP is a brand of Rackvolt Cloud Solutions Pvt Ltd, a private limited company incorporated in India.
- Email: [email protected]
- Support hours: 24 hours a day, 7 days a week
- Legal: Terms of Service, Privacy Policy, Refund and Cancellation Policy and Acceptable Use Policy
Contact FAQ
How do I contact support?
Open a ticket in your console, or email [email protected]. Tickets are the fastest route for anything about an existing server, because they reach the team that manages the servers.
What are your support hours?
Support runs 24 hours a day, 7 days a week. Open a ticket or email us at any time.
How do I report abuse?
Email [email protected] with "Abuse" in the subject, the IP address involved, timestamps with time zone and any logs. We review every report under the acceptable use policy.