Privacy Policy

• Account and billing data: your name, email address, postal address, country, a phone number if you give one, and the details on your invoices.
• Verification data: where we must verify a customer, the details you give us for it, such as the purpose of a service.
• Service data: the servers you order, their IP addresses, locations and settings, your invoices, payment records and account credit.
• Support data: your tickets and emails, and anything you include in them.
• Technical data: IP addresses, browser details and request records in the server logs of ryzenrdp.com and the console, and the IP address and time of each console sign-in.
• What we do not collect: card numbers (we do not accept cards), wallet keys, or the contents of your server. We look inside a server only when you ask us to, or when the law or an abuse or security investigation requires it.

The public pages of ryzenrdp.com set no cookies and load no third-party scripts: no analytics tags, advertising pixels, chat widgets or session recording. If you choose a light or dark theme, that choice is stored only in your own browser.

The console sets cookies that keep you signed in and protect its forms against misuse; they are not used for tracking. Cloudflare, which protects our websites, may set a strictly necessary security cookie.

We use Google Search Console to see aggregate data about how our pages appear in Google Search, such as queries, impressions and clicks. It adds nothing to our pages and gives us no data about individual visitors.

We share personal data only with service providers that need it to run the service, under terms that require them to protect it, and with authorities when the law requires it.

• Cloudflare: content delivery, DNS and protection for ryzenrdp.com and the console. It processes visitor IP addresses and request data.
• Cryptomus: cryptocurrency payment processing, as described under Payments.
• Our email hosting provider: the infrastructure provider that hosts the mail server for ryzenrdp.com, through which we send and receive account and support email. It processes email addresses and message content.
• Data centres and server infrastructure: the data centres in each server location, and the infrastructure provider that hosts our website and console. They host the systems that store account and service data. Our server management platform keeps technical records for each server, such as its IP addresses, resources and a customer reference.
• Google (Search Console): aggregate search data only, as described above.

Some of these providers process data outside India and outside your own country, including in the United States and the European Union. Where the law requires it, these transfers rely on appropriate safeguards.

Wherever you live, you can ask us to:

• access the personal data we hold about you and learn how we use it;
• correct, complete or update it;
• erase it, unless the law requires us to keep it (see Retention);
• withdraw consent you gave, without affecting processing that took place before;
• nominate someone to exercise your rights if you die or become unable to (DPDP Act);
• object to or restrict some processing, and receive your data in a portable format (EU and UK GDPR).

Write to [email protected] from the email address on your account, or open a ticket in the console. We may need to confirm your identity first, and we reply within 30 days. If you are not satisfied with our answer, contact our Grievance Officer (below). You may also complain to the Data Protection Board of India or, in the EU or UK, to your local data protection authority.

Our services are not for anyone under 18, and we do not knowingly collect personal data from children.

Questions, requests and complaints about personal data can be sent to our Grievance Officer at [email protected] with "Privacy" or "Grievance" in the subject. We acknowledge every complaint and answer it within the time limits set by Indian law. The Grievance Officer's name, designation and our address are in the Terms of Service.