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RyzenRDP FAQ
Straight answers about plans, hardware, setup, the console, payments and acceptable use. Can't find yours? Contact us.
Ordering and pricing
How much does Ryzen RDP cost?
Plans start at $14.99 a month for 2 vCPU, 2 GB RAM and 40 GB Gen4 NVMe SSD and go up to $129.00 a month for the largest tier. Prices are in USD and listed on the pricing page.
How do I deploy a server?
Open the configurator, choose a location, CPU family, plan, Windows Server edition and billing cycle, then continue to the console to create your account and pay. Your server is set up within minutes of payment.
Is the advertised price the real price?
Yes. The plan price is what you pay, with no setup fee, and plan prices do not go up at renewal. A coupon code can lower it: a first-payment code for the first invoice only, a renewal code for every invoice. The blockchain network fee for sending a crypto payment is set by the network.
Is there a free trial?
There is no free trial, but there is a paid one: a 4 GB Ryzen server for 24 hours for $4. Keep it and the $4 comes off your first month; let it lapse and it is removed. See the service guarantee for how refunds work.
Can I rent an RDP monthly?
Yes. Monthly is the shortest billing cycle, and you can cancel before the next invoice.
Plans and hardware
Which CPU do I get in each location?
AMD Ryzen in New York, Houston, Dallas, Germany, United Kingdom, Netherlands and Singapore; AMD EPYC in Los Angeles, Canada and Singapore. Every plan runs on Gen4 NVMe SSD storage. AMD Ryzen has DDR5 RAM in Houston, Dallas, Germany and Singapore; DDR4 RAM in New York, the United Kingdom and the Netherlands. AMD EPYC has DDR4 RAM in Los Angeles, Canada and Singapore. AMD EPYC in New York and AMD Ryzen in Los Angeles are out of stock right now. For Texas, see Houston and Dallas.
Are the cores dedicated or shared?
Shared. You still get your plan's full vCPU allocation on AMD Ryzen's high-clock cores, so interactive and single-threaded work responds quickly: the vCPUs are virtual processors on a host that other servers also use rather than reserved physical cores, and sustained heavy load is balanced fairly between servers under the acceptable use policy, so no single server degrades the others. Plans have 2 vCPU on T1, 4 vCPU on T2 and 6 vCPU on T3 to T6; above T3, a larger tier adds RAM and NVMe storage, not vCPU.
What port speed do I get?
Every server has a 1 Gbps network port. Bandwidth is unmetered (fair share): there is no monthly transfer cap, and the network is shared fairly between customers.
Can I upgrade later without losing data?
Plan changes are arranged through support. Open a ticket with the tier you want, and before anything changes we confirm whether your server can be resized in place or needs a new server, and what the difference costs. Keep a backup of your data before any plan change.
Do I get a dedicated IP address?
Yes. Every server includes one dedicated IPv4 address from its location's data center network.
Access and setup
Do I get full administrator access?
Yes. You sign in as Administrator on your own Windows Server virtual machine.
How long does setup take after payment?
Your server is provisioned automatically as soon as your payment confirms, so most are ready within minutes — you then get the IP address and Administrator sign-in details in the console. If an order needs a quick check, it can take a little longer, and we keep you posted.
When is support available?
Support runs 24 hours a day, 7 days a week, through tickets in the console and by email at [email protected].
Which Windows Server versions can I choose?
Windows Server 2022 Standard is installed by default, with the full desktop (Desktop Experience). At order, and again whenever you reinstall, you can choose Windows Server 2019 or Windows Server 2025 instead. Windows 10 and 11 are not offered.
Can I install any software?
Yes, within the law and the acceptable use policy. You are responsible for the licenses of software you install.
How do I connect to my RDP?
On Windows, press Win+R, type mstsc, enter your server's IP address and sign in as Administrator. On Mac, iPhone and iPad use Microsoft's Windows App; on Android, Microsoft's Remote Desktop app; on Linux, Remmina or FreeRDP. Every Remote Desktop Connection switch is listed in our MSTSC command guide.
Your console: servers, billing and tickets
What can I do in the RyzenRDP console?
The console holds your servers and their sign-in details, your invoices and account credit, and your support tickets. Power, reboot and reinstall requests are handled through a support ticket, 24/7.
Billing, payments and refunds
Which payment methods do you accept?
We accept cryptocurrency through Cryptomus. Pay each invoice from the console; renewals are invoiced and never charged automatically, and prepaid account credit can pay them.
Can I pay with crypto or PayPal?
Yes to crypto: we accept cryptocurrency through Cryptomus, which covers a wide range of coins and stablecoins, so you can pay with whatever you already hold. Cards, PayPal and bank transfer are not accepted today.
Do you offer refunds?
Yes, under our service guarantee: if we can't deliver the server you ordered, or a fault on our side makes it unusable and we can't fix it within 72 hours, you're refunded — in full within the first 7 days. A change of mind is not a reason for a refund, and account credit is not refundable. See the refund policy for the full terms.
Locations and IPs
Which location should I choose?
The one closest to you or to the services your server connects to. See all locations.
What IP addresses come with my server?
Each server gets one dedicated data center IPv4 address from its location. We do not sell residential IP addresses.
Acceptable use
Is port 25 open?
Outbound port 25 (SMTP) is closed by default to prevent spam. If you need it for a legitimate mail server, open a support ticket explaining the use; we review each request.
Still have a question?
Contact us or, if you already have a server, open a ticket in the console. For prices, see the pricing page; for policies, the terms and refund policy.
Ready to deploy?
Choose a location and a plan. Set up within minutes.